Knowledge base

AssetWhere Getting Started (2)

Learn the basics of AssetWhere and get up and running quickly.

Introduction to AssetWhere (1)

AssetWhere User Guide

Access & User Management (1)

Microsoft SSO Set Up

Navigate AssetWhere (1)

Move around AssetWhere, locate assets, and manage asset information with ease

Analysis & Productivity Tools (1)

Printing Maps in AssetWhere

Data & Reporting (1)

Work with data, generate reports, and export information when needed.

Data Management (1)

How to query, filter, and export attribute data

Troubleshooting & Support (1)

Find solutions to common issues and learn how to get assistance.

Common Issues (1)

Missing Assets on the Map: Clear Browser Cache

AssetWhere Facilities Management (1)

More AssetWhere Facilities Management support guides will be available soon.

AWFM Getting Started (1)

How to contact the AWFM Team

Name	Host	Duration	Description
_x_w	tesglobal.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	tesglobal.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	tesglobal.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	tesglobal.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	tesglobal.freshdesk.com	2 months	Used for user authentication.
wf_order	tesglobal.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	tesglobal.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	tesglobal.freshdesk.com	Session	Denotes which filter is applied for the tickets list.